Frequently Asked Questions
Thank you for shopping with MADRE Jewelry. Please review the information below before placing your order.
Order & Shipping
What currency are prices listed in?
All prices displayed on our website are in Singapore Dollars (SGD).
How much is shipping within Singapore?
SingPost Registered (SmartPac): SGD 2
Free shipping for orders SGD 60 and above.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees vary depending on destination.
Due to postal service limitations, we currently do not ship to the following countries: Ukraine, Uzbekistan, Uruguay, Uganda, North Korea, Iran, Iraq, Russia, Afghanistan, Burundi, Eritrea, Liberia, Sierra Leone, Angola, Côte d’Ivoire, Ethiopia, Nicaragua, Somalia, Belarus, Central African Republic, Guinea-Bissau, Nigeria, Sudan, Benin, Cuba, Syria, Bosnia and Herzegovina, Democratic Republic of the Congo, Togo, Myanmar, El Salvador, Rwanda, Yemen, and Zimbabwe.
How do I track my order?
Upon arrangement of courier, a tracking email will be sent to you with your tracking details.
Shipping methods:
* Singapore orders — SingPost SmartPac
* International orders — SingPost Registered International Service or Aramex depending on your location.
How long will delivery take?
Order processing time: 1–3 working days
(Weekends and Singapore Public Holidays are excluded)
Estimated delivery time within Singapore: 3–5 business days
EXCHANGE, RETURNS & ORDER CHANGES
Can I amend or cancel my order?
All confirmed orders are final. Changes, cancellations, refunds, or exchanges are not permitted once an order has been confirmed.
What if my item is damaged during delivery?
If your crystal jewelry is damaged during transit, we will provide a refund if:
* The issue is reported within 5 working days of receiving your order
* Supporting photos are provided
I received an incorrect or defective item. What should I do?
Please contact us within 5 days of receiving your order with:
* Order number
* Contact details
* Clear photos of the item
Email: mymagicaldreamsjewelry@gmail.com & madrejewelrysg@gmail.com
Items not eligible for return or exchange
* Sale items
* Limited releases
* Customized pieces
ORDERS & PRODUCTS
Do I need an account to place an order?
We recommend creating an account for:
* Easy order tracking
* Faster checkout
* Exclusive promotions and updates
How long does order preparation take?
Handmade Earrings — 1–3 days
Handmade Bracelets — 2–4 days
Handmade Necklaces — 2–4 days
Handmade Resin / Clay Jewelry — 3–5 days
Handmade Resin / Clay Hair Accessories — 3–5 days
Handmade Resin Keychains & Bag Charms — 2–5 days
Are your jewelry pieces suitable for sensitive skin?
Yes. All jewelry is nickel-free and lead-free, making them suitable for sensitive skin.
JEWELRY CARE
Will the hardware tarnish?
Yes. However, with appropriate maintenance, the hardware on your bracelets should last a minimum of one to two years.
Tarnishing is a natural process. To maintain your jewelry:
* Use a silver polishing cloth
* Store in a cool, dry place
* Keep items in an airtight pouch when not in use
UPDATES & PROMOTIONS
Follow our Facebook and Instagram pages for new launches, exclusive offers, and promotions.
IMPORTANT PRODUCT INFORMATION
* Minor scratches on handmade resin or clay jewelry are not considered defects.
* Slight color variations may occur due to lighting and screen display differences.
* Authentic freshwater pearls are naturally unique in shape, size, and surface texture.